SHIPPING

Where are the orders shipped from?

Our company is located in Hongkong. For the convenience of transportation, we have warehouses in Hong Kong and Dubai. We will ship from the nearest warehouse according to the order address.


Which countries do you ship to?

SNAKE ship worldwide to all countries.



How long is the oder processing time

We need 2-5 days to prepare your order.


How long is the delivery time?

We need 2-5 days to prepare your order.
 
After this time, you will receive an email from us with your tracking number.
 
 
• For EU countries or USA, delivery usually takes 7–15 days.
 
 This depends on the courier option you choose
If you choose FedEx, delivery is usually within 10 days, regardless of your country.




How much is the shipping?

 FedEx               $29.90
 USPS                $9.90 
 DHL                   $9.90
 Colissimo         $9.90
 Royal Mail        $9.90

You can view more options when selecting a shipping method at checkout.




Why is the tracking number not updating?

The tracking number will only become active after 5-10 days, depending on the destination country. Once it is active, delivery may take an additional 1–3 days.



My package has been delayed, what can I do?

Please contact our support.

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What happens if I am not at home when the agency delivers the package?

The transport agency will contact you and try to schedule a second delivery. In case it could not be carried out, they will make the package available to you at your nearest Post Office or FEDEX.


Will my package be held by customs ?

Our products include all taxes and customs clearance fees, so there's a 99% chance your package won't be held by customs. If your package is held, we'll contact customs and return it. If you don't receive your package, we'll provide a full refund or resend it. So, don't worry.
If you have any questions, please contact us.